Our Covid-19 Approach
Providing a Service Built on Trust
We Remain Fully Operational During The National Lockdown
LIVE SERVICE UPDATES
As key workers, the professional cleaners and tradespeople continue to do their best work and to support you when you require assistance.
We closely follow the new national restrictions of the UK Government to help limit the spread of coronavirus and keep you and your family safe.
Updated: 23 March 2021
We’re open for cleans during the national lockdown. Customers can book new cleans, and all scheduled cleans will go ahead as normal.
The government has published guidance confirming that cleaners are allowed to work during the national lockdown, and in all ‘COVID alert’ levels:
We’ve introduced extra measures to ensure that cleaning work is carried out safely, including enhanced cleaning and hygiene procedures.
The most important point is that cleans must be skipped if a customer or cleaner has COVID-19, has COVID-19 symptoms, or has been told to self-isolate. Customers have the option to continue paying for their cleans in the event they or their cleaner needs to skip cleans
We’re also asking customers and House Cleaners to maintain social distancing during cleans, and to follow government advice on face coverings.
Guidelines for customers
- Customers should skip cleans or pause their account if anybody in their home has coronavirus symptoms or has been told to self-isolate
- Customers should maintain social distancing, and stay in another room where possible.
- Customers should take extra care in observing social distancing if anybody in their home is clinically vulnerable.
- Vulnerable customers should consider isolating themselves to a single room while their House Cleaner is working, or scheduling the clean for a time when they are not at home.
- Customers should open windows where possible and turn on extractor fans for ventilation.
- Customers should leave all internal doors open to minimise the cleaner contact with door handles.
- Customers should minimise movement in corridors and stairs while their House Cleaner is working.
- Customers should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops.
- Customers should wash cleaning cloths and mop covers at a high temperature (60C+) after every use.
- Customers with a fixed start-time for their cleans should consider changing to a flexible start time, to help House Cleaners avoid traveling during peak hours.
- Customers who wish to tip their House Cleaner should use the tipping functionality via their login, rather than require their House Cleaner to handle cash.
Guidelines for our House Cleaners
- Our House Cleaners should book time off & not attend cleans if anybody in their home has coronavirus symptoms or has been told to self-isolate.
- House Cleaners should avoid public transport where possible, and use a face covering if public transport is used.
- House Cleaners should maintain social distancing at cleans.
- House Cleaners should follow government advice on face coverings.
- https://www.gov.uk/guidance/nHouse Cleaners should take extra care in observing social distancing if anybody in their home is clinically vulnerable.
- House Cleaners should thoroughly wash their hands with warm water & soap for 20 seconds, before, during, and after their cleans.
- Where no handwashing facilities are available, House Cleaners should use hand sanitiser, which they should carry with them at all times.
- House Cleaners should wear shoe covers when at cleans (which are given by the company).
- House Cleaners should use disposable or machine washable gloves (which are given by the company).
- House Cleaners should open windows where possible and turn on extractor fans for ventilation.
- House Cleaners should minimise movement in corridors and stairs.
- House Cleaners should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops.
- House Cleaners should use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products.
- House Cleaners should pay extra attention to ‘high-touch’ areas, such as; door and cupboard handles, light switches, TV remotes, tables, countertops. These surfaces should be cleaned using regular products, then disinfected using a product that ‘kills 99.9% of germs’ such as Dettol Antibacterial Surface Cleaner Spray.
- House Cleaners should avoid shaking dirty laundry & soft furnishings such as bath mats and rugs.
- House Cleaners and should wash cleaning cloths at a high temperature (60C+) after every use.