Frequently Asked Questions
Providing a Service Built on Trust
If your booking is a weekly or fortnightly service, we will provide you with the same cleaner for every booking. If we are unable to provide you with the same cleaners e.g due to cleaners being on annual leave we will give you as much notice as possible to let you know another cleaner will be arriving at your property.
This depends on what service you require. Please find further information regarding this directly on each servicing page.
If you need to reschedule your booking for whatever reason, you can do it in My Account on our website or via email. Please see our Cancellation Policy before rescheduling to avoid any penalty for late cancellations or reschedules.
We accept payment by card only (VISA, MasterCard, Discover, American Express) for weekly/fortnightly/monthly reoccurring payments.
Our customer service team will take your calls from Monday to Friday, 9.00 – 18.00 and Saturday 10.00 – 15.00.
Although our office is closed on Public and Bank holidays our cleaning operatives continue to carry out jobs as usual.
Jobs booked to be carried out on Public and Bank holidays will not cost extra with some exceptions during the Christmas and New Year festive days.
Time is valuable for both clients and cleaners. If a customer cancels a booking 48 hours before the start time or at the last minute, cleaners lose their income and it messes with their schedule. Customers cancellation fees cover cleaners time and House Cleaners Ltd’s Platform costs. Please see our Terms & Conditions .
Yes, in order to protect both customers and employees, all our employees are liability insured. Making sure both our customers and employees are covered in an unforeseen situation.