Frequently Asked Questions

Providing a cleaning service built on trust

Please browse our  Frequently Asked Questions. We try to update our website with answers to all possible questions you may have. If you cannot find the answer online or have any suggestions, please call us on 020 3488 4034.

FREQUENTLY ASKED QUESTIONS

WILL I ALWAYS HAVE THE SAME CLEANER?

If your booking is a Regular Clean, House Cleaners Ltd will provide you with the same cleaner for every booking. If House Cleaners Ltd are unable to provide you with the same cleaners e.g due to cleaners being on annual leave we will give you as much notice as possible to let you know another cleaner will be arriving at your property.

CAN I RESCHEDULE OR CANCEL MY BOOKING?

Yes. Your booking is fully flexible until 7 pm, 48hrs prior to your original booking without incurring a fee.

If you need to cancel or reschedule a clean after this cut-off time, or if your cleaner arrives and is unable to gain entry or start the clean, you will be charged the full price of the clean.

WILL I ALWAYS HAVE THE SAME CLEANER?

If your booking is a Regular Clean, House Cleaners Ltd will provide you with the same cleaner for every booking. If House Cleaners Ltd are unable to provide you with the same cleaners e.g due to cleaners being on annual leave we will give you as much notice as possible to let you know another cleaner will be arriving at your property.

CAN I RESCHEDULE OR CANCEL MY BOOKING?

Yes. Your booking is fully flexible until 7 pm, 48hrs prior to your original booking without incurring a fee.

If you need to cancel or reschedule a clean after this cut-off time, or if your cleaner arrives and is unable to gain entry or start the clean, you will be charged the full price of the clean.

WHAT CLEANING SUPPLIES DO I HAVE TO PROVIDE?

Customer must provide a vacuum, mop and bucket. The customers can provide other cleaning products or House Cleaners Ltd can provide them for a £2.50 surcharge per visit.

ARE ALL CLEANERS INSURED IN CASE OF DAMAGE TO MY PROPERTY?

Yes, in order to protect both customers and employees, all our employees are liability insured. Making sure both our customers and employees are covered in an unforeseen situation.

Please note you will be required to pay a minimum excess of £250 for claims on this policy. For full details please see our terms and conditions.

 

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