If your booking is a weekly or fortnightly service, House Cleaners Ltd will provide you with the same cleaner for every booking. If House Cleaners Ltd are unable to provide you with the same cleaners e.g due to cleaners being on annual leave we will give you as much notice as possible to let you know another cleaner will be arriving at your property.

Equipment for this service must be provided by the customer, this includes a vacuum, mop and bucket. Cleaning detergents must also be provided by the customer unless added to their booking for an extra fee upon booking.

If you need to reschedule your booking for whatever reason, you can do it in My Account on our website or via email. Please see our Cancellation Policy before rescheduling to avoid any penalty for late cancellation.

Time is valuable for both clients and cleaners. If a customer cancels a booking 48 hours before the start time or at the last minute, cleaners lose their income and it messes with their schedule. Customers cancellation fees cover cleaners time and House Cleaners Ltd’s Platform costs. Please see our Terms &  Conditions .

Yes, in order to protect both customers and employees, all our employees are liability insured. Making sure both our customers and employees are covered in an unforeseen situation.